What is the Digital Dutch Remote Support Builder?
With the Digital Dutch Remote Support Builder you can create your own remote control utility to view and control your mam's
or customer's Windows PC in 1 minute without complex configurations.
This is what your mam will look at:
Your mother or customer downloads
your support utility and starts it. Or if you often help someone,
put it on the desktop so they only have to click 1 icon. When they
click the Invite
[Your Name] button you will see their desktop and control their mouse and
keyboard. No passwords or identification numbers typing required.
What does the Digital Dutch Remote Support Builder look like?
The tool with which you create your own support application looks like this:
Specify the titles you want to show up, add your IP address or domain name and
hit the Build button.
What does the support utility look like after a connection has been established?
After a connection has been established the label on the button changes to End Remote Support. This way the customer can end the connection in the simplest
way possible. The idea is to make customers feel less scared and more
remote support sessions by providing them with a highly visible option
to end remote support at any time.
Why did you create it?
The Remote Support Builder is a wrapper around UltraVNC. The reason I created it is that all other similar applications required geeky
complex configurations. The Digital Dutch Remote Support
Builder is for people who haven't the faintest idea what zlibhex, hook
system dll or poll foreground window means and prefer to keep that way.
How do I start a remote support session?
- On your own computer, you start UltraVNC
Viewer in Listen
Mode. You need to have UltraVNC installed.
- The customer downloads your remote support utility and clicks the Invite [Your Name] button.
Is it that simple?
No. There is one catch: You have to open a port in the firewall on your side.
Huh, configure my firewall?
Your remote support utility connects back to the ip you specified on port 5500.
So on your router you have to forward port 5500 to the computer from
How much does it cost?
Nothing. It's free.
Can I use it for commercial purposes?
Is the connection encrypted?
No. The connection is not encrypted.
What is my IP address?
The computer you are now browsing from has as IP address.
Does it work on Windows Vista, Window 7 and 8?
Yes. Themes and background images are automatically disabled during remote
support to keep the service responsive.
Can you provide me with email support?
No. I am insanely busy, sorry.
- Digital Dutch Remote Support Builder 4.0.0
Version 4.0.0 (April 2014)
- Based on UltraVNC 22.214.171.124 (December 2013)
Version 3.0.0 (9 December 2012)
- Improved performance
- Improved multi monitor support
- Based on UltraVNC 126.96.36.199 (27 nov 2012)
Version 2.2.0 (12 February 2010)
Version 2.1.0 (12 February 2010)
- Autoreconnect if the connection is dropped.
- A confirmation prompt is shown to the viewer when a
- Connection is no longer broken when Windows desktop
switches to different user.